1. Platform Operating Model
O MISTRI operates as a technology-enabled hyperlocal marketplace connecting independent, verified local service professionals ("Partners" / "Artisans") with residential and commercial users ("Customers") in Surajpur, Badaun District, Uttar Pradesh, and adjoining service regions.
O MISTRI is an intermediary platform under the Information Technology Act. We facilitate discovery, booking dispatch, and quality supervision, but do not directly employ the service providers as full-time labor.
2. User & Customer Responsibilities
- Accurate Details: Customers must provide genuine mobile numbers, exact location landmarks, and an accurate description of the fault/job.
- Safe Workplace Environment: Customers must provide a reasonably safe and respectful environment for technicians during on-site repair work.
- Work Verification & Inspection: Customers are requested to inspect the completed repair/installation before releasing direct payment to the artisan.
3. Partner (Mistri) Code of Conduct & Mandatory KYC
- Mandatory Verification: Every partner must complete Aadhaar, PAN, and local branch verification before taking customer orders.
- Punctuality & Pricing Transparency: Partners must adhere to scheduled time slots and agreed standard market pricing without arbitrary mid-job price surges.
- Safety OTP Verification: The Mistri must ask the customer for the 4-digit Start-Job OTP upon arrival. Work must never begin without OTP confirmation in the partner app.
4. Transparent Pricing & Commission Structure
Fair Rural Economics:
- 0% Middleman Margin for Customers: Customers pay fair, transparent rates directly to the artisan. No broker cuts or bloated agency overheads.
- Nominal 10% Platform Commission: O MISTRI deducts only a flat 10% platform facilitation fee from completed partner earnings for infrastructure, helpline, and siren dispatch maintenance.
- Direct Payment Options: Payment is settled directly between Customer and Mistri via Cash, UPI, or Wallet upon job completion.
5. Account Suspension & Anti-Fraud Policy
O MISTRI maintains zero tolerance for misbehavior, fraudulent profiles, or off-platform bypassing. Immediate suspension applies in cases of:
- Providing counterfeit identification or unverified helper substitutions.
- Verbal abuse, misconduct, or deliberate property damage.
- Repeated refusal of verified bookings or unwarranted price gouging.
6. Governing Law & Jurisdiction
These terms and conditions are governed by and construed in accordance with the laws of India. Any legal disputes shall be subject to the exclusive jurisdiction of the competent courts in Badaun District, Uttar Pradesh.
