1. Introduction & Scope
Welcome to O MISTRI ("Platform", "we", "our", or "us"), operated from Surajpur, Badaun District, Uttar Pradesh. We are committed to protecting the privacy, confidentiality, and security of all users — including service seekers ("Customers") and skilled tradespeople ("Partners" / "Mistris").
This Privacy Policy explains in detail how we collect, store, process, and protect your personal information when you access our website, progressive web application (PWA), Android application, or helpline services.
2. Information We Collect
A. Information from Customers:
- Contact Details: Full name, mobile phone number, and optional email address.
- Location & Address: GPS coordinates, locality, village/ward, and nearest landmarks for technician dispatch.
- Job Requirements: Service category, text descriptions, optional voice recordings (audio notes for effortless booking), and uploaded photos of repair areas.
- Transaction History: Booking codes, scheduled times, completed service logs, and payment mode preferences.
B. Information from Partners (Mistris & Artisans):
- Identity & KYC Records: Aadhaar Card (front/back), PAN Card, passport-size photo, and trade experience certificates.
- Financial Details: Bank account numbers, IFSC codes, and UPI IDs for wallet settlements.
- Live Availability: Real-time GPS location when marked "Online" to receive nearby job alerts and sirens.
3. How We Use Your Information
Your data is strictly utilized to deliver hyper-local service facilitation and platform safety:
- Direct Matchmaking: Connecting customers with the closest verified local mistri within a 15-30 minute radius.
- Security & OTP Verification: Generating unique 4-digit security OTPs to verify physical technician arrival before work begins.
- Emergency Sirens & Alerts: Dispatching real-time notifications, SMS alerts, and app siren rings for instant job requests.
- Quality Control & Customer Care: Addressing feedback, resolving service disputes, and continuous background monitoring.
4. Device Permissions
To enable smooth operation, our web and Android application may request the following device permissions:
- Location (GPS): To pinpoint your service address and show the nearest available technicians.
- Microphone: To allow customers to record quick voice notes describing their domestic repair requirements.
- Camera & Storage: To upload KYC documents (for partners) and repair site photos (for customers).
- Notifications: To deliver real-time order status updates and emergency job notifications.
5. Data Security & Non-Disclosure Guarantee
All sensitive records (Aadhaar, PAN, passwords, tokens) are stored using industry-standard SSL encryption and secure database access protocols.
6. User Rights & Contact Information
You have the right to review, update, or request the deletion of your account and personal records at any time. For privacy inquiries, please contact our data grievance desk at support@omistri.com or call our Badaun helpline directly.
