1. Direct Payment & Compensation Principles
At O MISTRI, customer satisfaction and fair earnings for artisans are our highest priorities. Because our model facilitates direct payments (Cash or UPI) to the artisan upon service completion, our cancellation and rework policies are designed with maximum clarity and fairness.
2. Booking Cancellation Rules
Free Cancellation (Prior to Travel)
Customers may cancel any booked service free of charge at any time before the artisan has traveled to your doorstep.
Doorstep Inspection Allowance
If an artisan travels to your location and diagnoses the fault, but you choose not to proceed with the repair, a nominal visiting inspection allowance (₹50-₹100) applies for fuel compensation.
3. 7-Day Service Rework Guarantee
Our Quality Commitment:
If the exact repair work performed by an O MISTRI verified partner fails or develops the same fault within 7 days of service completion:
- Contact our helpline or submit a ticket with your Booking Code.
- We will arrange a priority re-inspection and resolution by the technician without additional consultation charges.
4. Wallet & Online Platform Fee Refunds
In cases where online wallet top-ups or advance digital payments are processed through the O MISTRI payment gateway:
- Duplicate/Failed Charges: Automatically refunded to your original payment method (Bank account, UPI, or Card) within 3-5 business days.
- Partner Wallet Balance: Partners closing their active accounts can request a full payout of unencumbered wallet balances to their verified bank account within 48 hours.
5. Raising a Refund/Resolution Ticket
For any refund claims or quality feedback, reach out to our dedicated support desk:
- Helpline: +91 9999999999
- WhatsApp Support: Available 8:00 AM to 8:00 PM
- Email: support@omistri.com
